Secure Online Ordering
You can purchase any item using our secure online ordering system. Begin by logging-in to the website using the 'My Account' button. This will store your information in a secure format for current and future orders.
Click the "Add to Cart" button to add items to your order. When you are finished click VIEW CART/CHECK OUT on the top right of any page to begin the checkout process. Follow the directions on the screen to complete checkout.
We accept Visa, Mastercard, Discover, American Express, or PayPal payments. We also accept checks & money orders drawn on US banks in US funds. If paying by check or money order please mail payment immediately upon placing your order.
We offer the option to pre-order items that have not yet been released by the manufacturer. If a current item is out of stock you may also reserve back-ordered items. If an item is out of stock you will immediately be alerted when you add the item to your shopping cart.
Paying by Credit Card - While we collect the credit card information on these orders at the time they are placed, we do not charge your credit card until the items are in stock and ready to ship.
Paying by PayPal - PayPal does not offer deferred billing so if you choose to pay for a pre-order or back-order with PayPal you will be charged in full at the time the order is placed.
Shipping with Pre-orders/Back-orders - If you desire to make an order containing both in-stock and pre-order/back-order items you will be prompted to choose whether you want the entire order shipped at once or whether you would like the pre-order/back-order items shipped separately. For shipments with a value of at least $60 (domestic) or $250 (international), shipping is free. If the value of the domestic shipment is less than $60 a flat fee of $8 will be charged per box. For international orders under $250 actual postal costs will apply. International customers may choose their delivery option at checkout. If you choose to split your order into multiple shipments each shipment must meet the above criteria to qualify for free shipping.
If your order contains pre-order or backordered items you will be asked to choose one of the following at checkout:
- Divide my order into two shipments. Ship the in-stock items right away. Ship the rest of the order when it is complete regardless of whether or not each shipment qualifies for free shipping.
- Hold my order and ship when all items are in stock.
- Ship the items as they come in regardless of whether or not they qualify for free shipping.
To Edit Your Address Information
1. Find the Navigation Bar at the top of the web site. The Navigation Bar reads as follows:
Home | Browse Manufacturers | Toy Soldier Forum | Photo Gallery | My Account | Log In/Out
Click on “My Account”. If you are not currently logged in, you will be prompted to do so. Once you are logged in, continue to step 2.
2. Your account information is split into three categories, which are separated into boxes with titles in green lettering:
We will be operating in the Address Book. Next to the bold, black text that reads “Your Primary Billing Address” there is blue, underlined text that reads “Change” please click here to continue to step 3.
If no information appears in the ADDRESS BOOK box, please click “Add Another Billing Address” and continue to step 3.
3. Your billing addresses appear here. Each entry is numbered, and after the number three symbols appear:
A circle with a check mark in it – This symbol, when green with a white check mark, indicates your currently selected address. If no address has a green circle with a white check mark, please click this symbol to make the address your current address. You can also switch between addresses by clicking this symbol.
A pencil and paper – Click this symbol to edit your address information. When editing your Billing Address, you can also edit your Credit Card Payment information here. When finished editing, be sure to click the “Save Edited Address” button to save your changes.
A red “X” – This symbol will delete the information in the selected address entry. Deleted information cannot be recovered, and must be re-entered as a New Address (see below).
If no address appears here, click the green “+” symbol or “Add New Billing Address”
Fill in the required information. If you are in the US be sure to select your state from the drop down menu to ensure that your shipping cost is calculated correctly and/or free shipping is offered as an option if your order meets the free shipping requirements.
Once all required fields have been filled, click “Add New Address” to add this information to the Address Book. Important: Your new address will not be your default address until you click the check mark symbol as instructed above.
4. When you have applied any changes or updated all the information you need to, click the “Back To Account” button to return to the “My Account” screen. These same steps can be utilized to alter shipping information in your Address Book, simply replace all instances of ‘Billing’ in these directions with ‘Shipping’.
Note that credit card information can be revised only when editing your billing address and not your shipping address.
Ordering via Postal Mail
Please use our secure online shopping cart even if you plan to send payment by mail. You can purchase any item using our secure online ordering system. Click the "Add to Cart" button to add items to your order. When you are finished click VIEW CART/CHECK OUT on the top right of any page to begin the checkout process. Follow the directions on the screen to complete checkout.
At checkout, you can indicate if you will be mailing credit card information or check or money order. It is especially important for customers wishing to pay by post to complete the checkout process online so we can reserve your items for you until your payment arrives. Please provide your email address when you place your order so we can send you an order confirmation.
We ship same or next business day upon receipt of money orders or credit card payments. Orders made by personal check may be held 7 days to allow the check to clear.
Our mailing address is:
248 Sandstone Dr. NW
Eyota, MN 55934
Ordering by Telephone
We are happy to answer questions and take your credit card orders over the phone. You can reach us Monday-Friday: 8:00 AM-4:00PM and Saturday: 8:00 AM-Noon (Central Time). If you leave a message we will return your call as soon as possible.
US residents using landlines call (toll-free) 1-866-394-24181-866-394-2418 FREE.
Outside the US or using mobile phones within the US call 1-507-545-25001-507-545-2500.
Minnesota residents please add 7.125% sales tax. The $8 shipping (if applicable) is included in the taxable amount. If you are not a Minnesota resident there is no sales tax.
Shipping within the US
We offer free domestic shipping (including APO) on all orders $60 and over. Orders under $60 will be charged a flat rate of $8. If you choose to divide your order into multiple shipments the value of each shipment must be at least $60 to qualify for free shipping.
We ship same or next business day. Our standard free shipping may come UPS ground or USPS Priority or 1st Class Mail depending on the weight of the package. We also use Spee-Dee Delivery where possible (delivery area is limited).
Expedited UPS shipping is available. You may choose from a variety of expedited shipping options at checkout. We weigh and measure every product on our website to ensure our expedited shipping costs are accurate. Expedited shipping costs are based on the estimated size and weight of the total shipment and you will be provided with your exact costs for each expedited option upon checkout.
If your order contains Pre-orders or Back-orders click here.
We welcome international customers!
We have a large international customer base and we have years of experience shipping to countries all over the world. We use quality boxes and packing material and take great care to ensure your order arrives safely and in excellent condition.
It is easy to order from other countries using our secure on-line shopping cart.
We accept Visa, MasterCard, Discover, American Express, or PayPal payments. We also accept checks & money orders drawn on US banks in US funds. If paying by check or money order please mail payment immediately upon placing your order.
All international orders must be paid in US funds.
Treefrog Treasures ships worldwide on a daily basis. We offer free standard international shipping on all orders $250 and over, with the exception of some oversized items (these items are clearly marked in the relevant product page). If you want your order split into separate shipments that are valued at less than $250 or if your total order is less than $250 you will be charged actual shipping cost. We weigh and measure every product on our website to ensure our international shipping costs are accurate. If your order is under $250 you will be offered several shipping options at checkout with exact shipping costs. Parcels qualifying for free shipping may come via US Postal Service, DHL or other carriers.
International Taxes, VAT and Fees - International customers are not charged 7.125% Minnesota sales tax since they are not Minnesota residents.
We ship to countries all over the world and each has its own import duties, VATs etc. If your country charges import duties or VAT or an additional delivery fee on your shipment that fee is between you and your government. We only charge the shipping cost due the US postal system to deliver to the address you provide and do not collect any fees, import duties or VATs for any country. If you have questions regarding what VATs or fees your country might collect please contact your local government body.
International Customs Forms - We fill out all the necessary customs forms thoroughly and accurately and include all extra invoices and paperwork to assist your package in clearing customs as quickly as possible.
Please do not ask us to mark lower values or state that we are sending you ‘used goods’ or ‘gifts’. We will not falsify customs documents (No matter how much we like you or how great a customer you are!). The value on the customs form must match the value on your invoice. The goods will be identified as ‘merchandise’ and we will not mark them as ‘gifts’.
If your order contains Pre-orders or Back-orders click here.