How To Order
Secure Online Ordering
You can purchase any item using our secure online ordering system in either of two ways. Both begin by logging-in to the website using the ‘My Account’ button. This will store your information in a secure format for current and future orders.
The fastest way to order is through the ‘Quick Order Form.’ If you know the item numbers that you desire to purchase you can simply list the numbers and quantities on that form. If you have more items than will fit on the form, simply fill out the form, add the items to your shopping cart, and return to the Quick Order Form to add additional items.
The standard method of ordering is the one that most web sites employ. Click the "Add to your shopping cart" icon on each individual item's page to begin the ordering process. Click on ‘View Cart’ when you have finished and follow the instructions to complete the order.
We accept Visa, Mastercard, Discover, American Express, or Paypal payments. We also accept checks & money orders drawn on US banks in US funds.
We offer the option to pre-order items that have not yet been released by the manufacturer. While we collect the credit card information on these orders at the time they are placed, we do not charge your credit card until the items are in stock and ready to ship. If you desire to make an order containing both in-stock and pre-order items you will be prompted to choose whether you want the entire order shipped at once or whether you would like the pre-order items shipped separately. For shipments with a value over $35 (domestic) or $250 (international), there will be no shipping charges. For shipments under those values, there will be a $6 charge for domestic orders and actual cost for international ones.
Ordering via Postal Mail
Please use our secure online shopping cart even if you plan to send payment by mail. You can purchase any item using our secure online ordering system. Click the "Add to your shopping cart" icon on each individual item's page to begin the ordering process. Then click on the "Continue Shopping" icon to add more items to your shopping cart, or click "Checkout Now" if you are finished shopping. Follow the directions from there to complete checkout.
At checkout, you can indicate if you will be mailing credit card information or check or money order. It is especially important for customers wishing to pay by post to complete the checkout process so we can reserve your items for you until your payment arrives. Please provide your email address when you place your order so we can send you an order confirmation.
We ship same or next business day upon receipt of money orders or credit card payments. Orders made by personal check may be held 7 days to allow the check to clear.
Our mailing address is:
248 Sandstone Dr. NW
Eyota, MN 55934
Ordering by Telephone
We are happy to answer questions and take your credit card orders over the phone. You can reach us Monday-Friday: 9:00 AM-4:00PM (Central Time). If you leave a message we will return your call as soon as possible.
US residents call (toll-free) 1-866-394-2418.
Outside the US call 1-507-545-2500
Minnesota residents please add 6.875% sales tax. The $6 shipping (if applicable) is included in the taxable amount. If you are not a Minnesota resident there is no sales tax.
Shipping within the US
We offer free domestic shipping (including APO) on all orders $50 and over. Orders under $50 have a $6 shipping charge. We ship same or next business day via UPS ground or USPS Priority Mail depending on the weight of the package. Expedited shipping is available. Expedited shipping options are listed in order check-out process. If your order contains Backorders, see the notice below.
International Orders and Shipping
We welcome international customers! Treefrog Treasures offers free International Priority shipping on all orders $250 and over. All orders under $250 incur the shipping costs as listed in the shopping cart as you check out. It is easy to order from other countries using our secure on-line shopping cart. All international orders must be paid in US funds. If your order contains Backorders, see the notice below.
If your order contains backordered items you will be asked to choose one of the following at checkout:
- Divide my order into two shipments. Ship the in-stock items right away. Ship the rest of the order when it is complete regardless of whether or not each shipment qualifies for free shipping. (If the value of the shipment is below $50 there will be a flat $6 shipping fee per package).
- Hold my order and ship when all items are in stock.
- Ship the items as they come in regardless of whether or not they qualify for free shipping.